To guarantee customer satisfaction, we offer free returns for the products that for some reasons did not met our customer's expectations. You can create a return request right from your customer account.
1 Pack all the items in the original packing. Items bought as sets must be returned in sets.
2 Fill in the return request form attached to the order.
3 Send the parcel to this address:
800 Nannyberry Lane, Concord, NC 28025
4 After you have sent the parcel, please inform us of that by sending an email to
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from CutRiteFX. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify CutRiteFX of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from CutRiteFX. The only exception are defects caused by improper handling of the Items by the CutRiteFX.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to CutRiteFX, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Our return and refund policy is described above. According to NC law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.